Mavic Care Warranty
Mavic is committed to offering a full warranty on all its products, reflecting its unwavering commitment to quality and the satisfaction of the most demanding cyclists. Our products are designed and manufactured to withstand the toughest conditions, and Mavic is keen to reaffirm its commitment to quality with a robust and reassuring warranty.
Every Mavic component is covered by a two-year warranty from the date of purchase for defects in materials or workmanship. In addition, for extra peace of mind, Mavic offers an extended warranty for a period of three years for wheels. This is a testament to our confidence in the durability of products manufactured in France and Europe, and thoroughly tested in our manufacturing facilities.
The Mavic warranty covers the repair or replacement of defective parts (at the brand's discretion) with the customer’s satisfaction in mind. Customers are encouraged to register their purchase on the Mavic website to benefit from our free Mavic Care program and facilitate the warranty process.
Our warranty does not cover damage caused by normal wear and tear, negligence or incorrect installation of components. In addition, repairs or modifications not authorized by Mavic-certified technicians may invalidate this warranty.
Lifetime warranty for carbon wheels, 3 years for aluminum, and crash replacement for all
Because Mavic's expertise ensures long-term reliability, we guarantee carbon wheels for life [WARRANTY TERMS]. You also benefit from Crash Replacement, a discount on the purchase of your new wheels should you damage them in an accident.
Our aluminum wheels are the result of over a century of development. This means that we can offer you a 3-year guarantee by simply registering your wheels [WARRANTY TERMS]. You'll also benefit from Crash Replacement, a discount on the purchase of your new wheels should you damage the original set.
For helmets, register your Mavic product and benefit from a 3-year warranty, as well as a "Crash Replacement" discount of 40% off the purchase of a new helmet if you damage yours in a fall [WARRANTY TERMS].
*TERMS AND CONDITIONS OF THE GUARANTEE
Developed over 130 years ago in the heart of the French Alps, our expertise in cycling is an incomparable asset when it comes to the design of our products. It is our heritage and it is a point of pride. We apply reliable, durable and high-performance design, development and production processes so that you can ride with complete confidence.
At Mavic, we do everything we can to ensure that our products are of the highest quality and to meet our customers' needs.
Reflecting that ethos, we provide a lifetime warranty on our carbon wheels. This guarantee is only applicable to the original owner when the wheels have been registered on mavic.com/care within 2 months of purchase. It applies to all wheels from the 2021 collection onwards, purchased after September 1, 2020. They can be identified by a serial number starting with CFA214xxx or CRA214xxx and above.
Similarly, our aluminum wheels and all our other products are covered by Mavic’s statutory 2-year warranty. This warranty can be extended to 3 years for Comète Ultimate aluminum wheels, helmets and shoes when the product has been registered on mavic.com/care within 2 months of purchase.
The Crash Replacement warranty extension allows you to renew your equipment at a preferential price in the event of an accident. This applies to carbon wheels sold after September 1, 2020 (50% off for the first 2 years, 40% off for 3 to 5 years and 30% off for 6 to 8 years), as well as carbon wheels sold before September 1, 2020, aluminum wheels and helmets (40% off for the first 3 years). This Crash Replacement program does not apply to Aksium, Crossride, Crossmax and Allroad wheel models.
All these warranties cover defects in materials and workmanship that appear during normal use of the product, with the exception of normal wear and tear.
Consult the full terms and conditions of the warranty on mavic.com.
To make a claim under this warranty, please click here.